Veracious
The systems behind everyday support
Supported independent living runs on shift-level systems. When handover, rostering, documentation and communication work well, quality and compliance follow.
Who This Is For
- SIL providers of any size
- Providers delivering community participation and daily living supports
- Providers operating multiple houses or sites
- Providers preparing for audit against supported independent living requirements
- Providers implementing behaviour support plans
- Service managers and house supervisors wanting stronger operational systems
From 1 July 2026, providers delivering supported independent living must be registered with the NDIS Commission and must meet the supported independent living Practice Standards, which sit alongside the Core Module. Transitional arrangements apply to some providers already delivering these supports. We can help you understand what this means operationally — but you should confirm your registration position and timeframes directly with the NDIS Commission.
What It Addresses
- Handover that captures tasks but not changes in a participant's presentation
- Progress notes that record activity but not support provided or participant response
- Rosters built around availability rather than participant need and worker skill
- Inconsistent practice between houses or between shifts
- House records that are incomplete or stored inconsistently
- Behaviour support plan implementation that varies by worker
- Restrictive practice recording and reporting that is unclear or inconsistent
- Participant choice and decision-making not evidenced in daily records
- Medication, finance and personal care records with gaps
- Communication between frontline, management and families breaking down
What May Be Reviewed
- Participant files, service agreements and support plans
- Daily records, progress notes and shift documentation
- Handover systems and content
- Rostering practices and skill matching
- House and site record systems
- Behaviour support plan implementation records
- Restrictive practice recording, authorisation and reporting arrangements, where relevant
- Medication management records and processes
- Participant money and property handling records
- Supported decision-making and how participant choice is evidenced
- Team meeting and supervision arrangements
- Communication with participants, families and external stakeholders
- Vacancy, transition and onboarding processes for new participants
Levels available
Mock Review and Practice Interviews
We can conduct a mock review in the style of an audit — reviewing documentation, requesting evidence and speaking with workers — so your team experiences the process before the real one.
Potential Deliverables
- An operational systems review report
- Revised daily record, progress note and handover templates
- House record structures and file indexes
- Practical guidance for team leaders and house supervisors
- Documentation standards with worked examples for workers
- Behaviour support implementation record templates
- A team briefing or training session on documentation quality
- A monitoring and internal review schedule
What Is Excluded
- We do not develop behaviour support plans — these must be prepared by an appropriately qualified behaviour support practitioner
- We do not seek or provide authorisation for restrictive practices
- We do not provide clinical, nursing or allied health advice
- We do not provide rostering software or interpret award obligations
- We do not manage participant funds or deliver direct supports
Next step
If you have a deadline, contact us with the date and the findings summary.