FAQ
Frequently Asked Question
Do you help with provider registration?
No. We do not prepare or submit NDIS provider registration applications, and we do not act as an intermediary with the NDIS Commission. What we do help with is the underlying work — building the systems, documentation and practice a registered provider needs. Many providers work with us on that alongside handling their own application.
Do you work with registered and unregistered providers?
Yes, both. Registered providers usually come to us about the Practice Standards, audit preparation or corrective actions. Unregistered providers usually come to us about the Code of Conduct, incident and complaints obligations, or preparing for a move into registration. Some obligations apply regardless of registration status — we can help you work out which apply to you.
Can you guarantee compliance?
No, and you should be cautious of anyone who says they can. Compliance depends on what your organisation does every day. We help you understand obligations, identify gaps and strengthen systems — but responsibility for compliance remains yours.
Are you an approved quality auditor?
No. We cannot conduct NDIS audits or issue certification. Only auditors approved by the NDIS Commission can perform audits. Our role is preparation and improvement — a separate, complementary function.
Will your templates make us compliant?
No. A template is a starting document, not a compliance outcome. It must be customised, approved through your governance, understood by workers, used consistently and reviewed regularly.
Can you review just one specific area?
Yes — incidents, complaints, worker files, risk or participant documentation are common single-area reviews. We won't expand the work or fee without your agreement.
Do you provide Australia-wide support?
Yes. We deliver most services online and are based in Adelaide, South Australia.
Can you provide on-site assistance?
Yes, by agreement. Useful for operational reviews, mock audits and team training. Travel, accommodation and time are quoted and confirmed in writing before we commit.
How much does an engagement cost?
Published on Packages and Pricing (link), starting with a $395+GST Compliance Clarity Session. Final pricing depends on scope, size, registration groups, locations, workforce, record condition, urgency and travel — always confirmed in writing first.
Is your guidance legal advice?
No, we're not a law firm. We provide general compliance and operational consulting. Where legal advice is needed, we'll say so and can work alongside your legal advisers.
What information will you need from us?
Typically: organisation/structure info, policies/procedures/forms/registers, relevant records within scope, a nominated contact, and sometimes time with managers/frontline workers. Sensitive information is only requested where necessary, via agreed secure channels, and de-identified where possible.
How do we get started?
Send an enquiry via Contact (link) or book a Compliance Clarity Session. We agree scope and confirm fee in writing before starting.
How long does a review take?
Varies with scope and how quickly documents are provided — a focused review is typically a few weeks once everything's received; comprehensive reviews take longer. Timeframes confirmed in the written scope.
We have an audit in a few weeks. Can you help?
Possibly, depending on availability. Genuine readiness takes time — we won't help present an inaccurate picture. If time is short, we'll be honest about what's realistic.
Do you work with our existing documents or replace them?
Wherever possible, we work with what you have. Replacement is recommended only where a document isn't fit for purpose.
Will you tell us things we do not want to hear?
Yes — that's the point of independent review. Findings are delivered respectfully but not softened.