About Us – Veracious Consulting

About Us

Independent compliance guidance, grounded in real service delivery

Veracious Consulting was established to give NDIS providers compliance support that is practical, honest and usable.

Why we exist

Many providers want to do the right thing and still struggle. Obligations are spread across rules, standards, guidance documents and updates. Advice is often either expensive and abstract, or cheap and generic. Templates get purchased, filed and never implemented.

Meanwhile, the things that actually protect participants — a worker who recognises a reportable incident, a handover that captures what changed, a complaint that gets acted on — depend on systems that people understand and use.

Veracious Consulting was set up to help providers build those systems.

Years of Hands-On NDIS Experience

About Us

Our approach to provider compliance

We start with what your service actually does, then work backwards to the obligations that apply. We look at your documents and at your practice, because the two are often different.

Our work is structured around three questions:

Participant rights, safety and quality

Compliance systems exist for a reason. Behind every incident register is a person who was hurt, frightened or ignored. Behind every complaints process is someone who wanted to be heard.

We keep that front of mind. Our recommendations are shaped by participant rights, dignity, choice and safety — not only by what an auditor might ask for.

See packages and pricing

Business Goal

Working with directors, managers and frontline teams

Compliance fails when it lives only at the top of an organisation.

With directors and key personnel

we focus on governance, oversight, accountability and risk.

With operations and service managers

we focus on systems, records, monitoring and reporting.

With team leaders and frontline workers

we focus on what to do, when, and how to record it.

We adjust how we explain things depending on who we are speaking with.

Honest, independent guidance

We are not affiliated with any regulator, auditor or software provider. We have no commercial interest in what you conclude.

That means we will tell you when something is not adequate, when a document you have paid for is not fit for purpose, and when a timeframe you have set yourself is unrealistic. We would rather be useful than agreeable.

We will also tell you when something is outside our scope and refer you elsewhere.

Implementation and continuous improvement

A gap analysis is the beginning of the work, not the end. We support providers through implementation — adapting documents, briefing teams, setting review cycles and building the habits that keep systems current.

Continuous improvement is an obligation, but it is also simply how good services stay good.

Founder and NDIS Operations Consultant

Anup Mhatre

Anup is the Founder and NDIS Operations Consultant at Veracious Consulting. He has approximately seven years of Australian disability-sector experience. His experience includes SIL and complex support operations, incidents and restrictive-practice systems, workforce and rostering controls, participant transitions, audits, policies, medication governance, Support Coordination and operational compliance.

Veracious Consulting was created to give providers practical support that reflects how services run day to day. The focus is on clear priorities, workable systems and evidence of implementation — not generic documents that sit unused.