Veracious
Your workforce records are your evidence
If a worker’s screening, induction, training or supervision cannot be evidenced, it effectively did not happen.
Who This Is For
- Providers who have grown quickly and have inconsistent worker files
- Providers preparing for audit
- Providers who have inherited or merged workforce records
- Providers using contractors or casual staff
- Managers unsure whether onboarding is being completed properly
- Providers who have had a workforce-related finding
What It Addresses
- Missing or expired worker screening evidence
- Inconsistent worker files — some complete, some not
- Induction completed verbally with no record
- Training registers that do not match actual completion
- No supervision records or performance discussions documented
- Role descriptions that do not match what people actually do
- Workers unaware of the NDIS Code of Conduct
- No system for tracking expiring checks and clearances
- Unclear processes when a worker's conduct is in question
Registered providers have specific obligations to notify the NDIS Commission of reportable incidents within set timeframes, and to maintain an incident management system. These requirements are set out in the NDIS rules and Commission guidance and are subject to change — we work from the current published requirements and help you confirm what applies to you.
What May Be Reviewed
- Recruitment and selection processes
- Worker screening and clearance records, and how expiry is monitored
- Worker file structure and completeness
- Induction and onboarding content and records
- Role descriptions and position requirements
- Training plans, delivery and the training register
- Supervision, support and performance management records
- Code of Conduct awareness and acknowledgement
- Processes for managing conduct concerns
- Workforce planning and rostering practices where these affect quality and safety
Potential Deliverables
- A workforce compliance findings report
- A worker file checklist and file structure
- An induction and onboarding framework with records
- A training matrix and training register
- Supervision templates and schedules
- A tracking system for expiring checks and clearances
- A worker briefing on conduct obligations
What Is Excluded
- We do not provide employment law or industrial relations advice
- We do not interpret award or enterprise agreement obligations
- We do not conduct worker screening checks
- We do not investigate individual worker conduct
- We do not make employment decisions on your behalf
- We do not provide payroll or HR system services
Levels available
Essential Compliance Health Check
a focused review of core systems, suited to smaller providers or a defined set of areas.
Comprehensive Provider Review
a broader review across governance, operations, workforce and participant documentation.
Next step
If incidents are the area keeping you awake, start here.