Veracious
Documents your team will actually use
A policy that no one reads is not a control. We review and develop documents that match how your service really works.
Who This Is For
- Providers who bought a template pack and never customised it
- Providers whose documents have been amended repeatedly and now contradict each other
- New providers building a document suite from scratch
- Providers preparing for audit
- Providers who have been told their documentation lacks detail or evidence
- Providers adding a new support type or location
What It Addresses
- Generic templates with another organisation's name still in them
- Policies describing processes the service does not follow
- Procedures with no detail about who does what, when
- No version control, approval record or review date
- Documents not linked to the forms and registers they refer to
- Documents written at a reading level frontline workers find difficult
- Missing documents for areas the service actually delivers
- Documents that have not been updated as requirements changed
Registered providers have specific obligations to notify the NDIS Commission of reportable incidents within set timeframes, and to maintain an incident management system. These requirements are set out in the NDIS rules and Commission guidance and are subject to change — we work from the current published requirements and help you confirm what applies to you.
What May Be Reviewed
- Your full policy and procedure suite, or a defined subset
- Alignment between policies, procedures, forms and registers
- Coverage against the obligations applicable to your service
- Version control, approval and review arrangements
- Accessibility and readability for your workforce
- How documents are stored, accessed and communicated
- Evidence that workers have read and understood key documents
Potential Deliverables
- A documentation gap analysis
- A master document register with review dates
- Revised policies and procedures, customised to your service
- Newly developed documents where gaps exist
- Matching forms and registers
- A version control and approval framework
- A document review schedule
- A communication plan for rolling changes out to your team
Levels available
Essential Compliance Health Check
a focused review of core systems, suited to smaller providers or a defined set of areas.
Comprehensive Provider Review
a broader review across governance, operations, workforce and participant documentation.
- Custom document development
Starter Package
Custom Document Development
$350/ Pricing starts from $350 plus GST per document
- We also develop individual policies and procedures on request. Each document is drafted around your service model, your workforce and your participant cohort, then supplied for your approval.
What Is Excluded
- We do not certify documents as compliant
- No document can guarantee an audit outcome
- We do not provide legal drafting or legal advice
- We do not draft employment contracts or commercial agreements
- Documents remain your responsibility to approve, implement and maintain
Adopting a policy is the start. Documents only become effective once they are approved by your organisation, communicated to workers, supported by training where needed, and reviewed regularly.
Next step
If incidents are the area keeping you awake, start here.