Veracious
Know where you actually stand
A structured, independent review of your compliance and operational systems, with findings you can act on.
Who This Is For
- Providers who have never had an independent review
- New providers building systems for the first time
- Established providers who suspect their systems have drifted
- Providers who have grown quickly and outgrown their documentation
- Providers with an audit approaching who want a realistic picture first
- Directors or key personnel who need assurance about what is happening operationally
What It Addresses
Common problems we are asked to look at:
- Documents that do not match how the service actually operates
- Purchased template packs that were never customised or implemented
- Registers that are incomplete, out of date or not reviewed
- Incidents recorded but not analysed, escalated or closed out
- Workers unaware of key obligations
- No evidence trail behind decisions that were actually made well
- Governance oversight that exists in principle but not in records
What May Be Reviewed
Depending on agreed scope:
- Governance and operational management systems
- Policies, procedures and their version control
- Incident management system and incident records
- Complaints and feedback system and records
- Risk management systems and registers
- Emergency and disaster management planning
- Worker screening, recruitment, onboarding and induction records
- Training and supervision evidence
- Participant files, service agreements and support planning documentation
- Restrictive practice and behaviour support implementation records, where relevant
- Continuous improvement systems and records
- Quality assurance and internal review activity
Potential Deliverables
- A written findings report in plain English
- Gaps organised by priority and risk
- Practical recommendations for each finding
- A suggested action plan with sequencing
- A debrief session to walk through the findings
- Optional follow-up support for implementation
What Is Excluded
- This is not an audit and produces no certification or compliance determination
- We do not submit anything to the NDIS Commission on your behalf
- We do not provide legal advice or interpretation of legal liability
- We cannot guarantee any audit outcome
- Clinical, behavioural and allied health assessments are outside our scope
Levels available
Essential Compliance Health Check
a focused review of core systems, suited to smaller providers or a defined set of areas.
Comprehensive Provider Review
a broader review across governance, operations, workforce and participant documentation.