Veracious
A clear, evidenced response to findings
If you have received audit findings or regulatory correspondence, the response needs to be specific, evidenced and sustainable.
Who This Is For
- Providers with non-conformities identified at audit
- Providers with corrective action deadlines approaching
- Providers who have received correspondence from the NDIS Commission
- Providers whose previous corrective actions did not hold
- Directors needing assurance that issues are genuinely resolved
What It Addresses
- Findings written in language that is hard to interpret
- Responses that describe intentions rather than completed actions
- Corrective actions that fix the document but not the underlying cause
- No evidence attached to demonstrate the action was taken
- The same finding recurring at the next audit
- Tight deadlines with no clear plan
- Uncertainty about what will be considered adequate
What May Be Reviewed
- The findings or correspondence you have received
- The systems and records the findings relate to
- Any root cause analysis already undertaken
- Previous corrective actions and why they did or did not hold
- Available evidence of action taken
- Your capacity to sustain the changes required
Levels available
Mock Review and Practice Interviews
We can conduct a mock review in the style of an audit — reviewing documentation, requesting evidence and speaking with workers — so your team experiences the process before the real one.
Potential Deliverables
- A plain-English breakdown of what each finding is asking for
- Root cause analysis support
- A corrective action plan with actions, owners, dates and evidence
- Revised documents addressing the findings
- Support gathering and organising evidence of implementation
- A briefing for workers where practice change is required
- A follow-up review to check the actions have held
What Is Excluded
- We do not submit corrective action plans or responses on your behalf
- We do not communicate with auditors or the NDIS Commission for you
- We cannot guarantee that a response will be accepted
- We do not provide legal advice or representation in regulatory action
- We do not determine whether a finding was correctly made
If the Matter Is Serious
Some regulatory matters warrant legal advice. If we think that is the case, we will say so. We can work alongside your legal advisers on the operational and systems aspects.
Next step
If you have a deadline, contact us with the date and the findings summary.