Veracious
Systems that respond, record and learn
Strong incident management protects participants and gives your organisation the information it needs to improve.
Who This Is For
- Providers building an incident management system for the first time
- Providers whose incident reporting is inconsistent across teams
- Providers who have received Commission correspondence about an incident
- Providers preparing for audit who know incidents are a weak area
- Managers who suspect incidents are happening but not being reported
What It Addresses
Common problems we are asked to look at:
- Workers who are unsure what counts as an incident
- Uncertainty about which incidents must be notified to the NDIS Commission and within what timeframe
- Incident forms that capture what happened but not the response
- Incidents closed without review, analysis or follow-up
- No trend analysis, so the same thing keeps happening
- Participants and their supporters not involved in the response
- Records that would not stand up to scrutiny
Registered providers have specific obligations to notify the NDIS Commission of reportable incidents within set timeframes, and to maintain an incident management system. These requirements are set out in the NDIS rules and Commission guidance and are subject to change — we work from the current published requirements and help you confirm what applies to you.
What May Be Reviewed
- Your incident management policy and procedure
- Incident report forms and the information they capture
- The incident register and how it is maintained
- Escalation pathways and decision-making
- Reportable incident identification and notification processes
- Records of actions taken and follow-up
- Participant involvement and support after an incident
- Worker understanding and training records
- Trend analysis and reporting to governance
- Links to risk management and continuous improvement
Potential Deliverables
- A review report with prioritised findings
- Revised or newly developed incident policy and procedure
- Improved incident report forms and register
- A simple decision aid to help workers identify potentially reportable incidents
- A briefing or training session for your team
- A schedule for trend review and governance reporting
What Is Excluded
- We do not notify the NDIS Commission on your behalf
- We do not investigate specific incidents or determine what occurred
- We do not provide legal advice about liability
- We do not represent you in regulatory or compliance action
Levels available
Essential Compliance Health Check
a focused review of core systems, suited to smaller providers or a defined set of areas.
Comprehensive Provider Review
a broader review across governance, operations, workforce and participant documentation.
Next step
If incidents are the area keeping you awake, start here.