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Veracious

Training your team will remember

Practical, scenario-based sessions built around your own systems and the people who use them.

Who This Is For

  • Directors and key personnel needing governance and oversight training
  • Operations and service managers
  • Team leaders, coordinators and house supervisors
  • Frontline support workers
  • New staff as part of induction
  • Whole teams preparing for audit

How We Deliver Training

  • Online sessions — available Australia-wide
  • On-site sessions — by agreement, with travel quoted separately
  • Half-day workshops — from $1,250 plus GST
  • Full-day workshops — from $2,250 plus GST
  • Recorded sessions — available through the Online Shop (link to page 18)
  • Whole teams preparing for audit
Sessions can be tailored to your policies and procedures, so your team learns your systems rather than generic content.

Topics We Cover

Understanding your obligations

An overview of the obligations that apply to your service and what they mean day to day.

Incident management in practice

Recognising incidents, responding well, recording properly, understanding escalation and reportable incident concepts.

Complaints and feedback

Receiving complaints without defensiveness, responding appropriately, recording and following through.

Risk management for managers and team leaders

Identifying risk, applying controls, maintaining registers and reviewing after incidents.

Documentation and record keeping

What good progress notes and records look like, with worked examples from real scenarios.

Participant rights and the NDIS Code of Conduct

Rights, dignity, choice, supported decision-making and what the Code requires of workers.

Preparing for audit

What to expect, how evidence is reviewed, and how to answer questions about your own practice.

Governance and oversight for directors and key personnel

Responsibilities, reporting, risk oversight and what boards should be asking for.

Continuous improvement in practice

Turning incidents, complaints and feedback into changes that stick.

Custom topics can be developed on request.

What Participants Receive

  • Session materials and handouts
  • Practical scenarios relevant to their role
  • An attendance record for your training register
  • Time for questions specific to your service

What Is Excluded

  • Our training is not accredited and does not confer a formal qualification
  • We do not issue nationally recognised units of competency
  • Attendance does not demonstrate compliance by itself
  • We do not provide clinical, medication administration or manual handling certification
  • We do not provide first aid or CPR training

Next Step

Tell us who needs training, what prompted it, and what you want them to do differently afterwards.
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